Spa Etiquette
Rules and Etiquette
The SPA center of the Atmosfera Hotel BALNEO and SPA is your place
for relaxation, peace and pleasure!
Dear guests, in order to receive the expected pleasure from the therapy, please inform us
about your preferences regarding light, music, temperature in the rooms.
Do not be afraid to ask questions or express your opinion about what is happening.
Moreover, this will allow our therapists and team to adapt our actions in accordance
with your wishes.
Reservation for SPA procedures
SPA reception guarantees that you will receive the desired therapy at the most convenient time for you between 8:00 a.m. and 8:00 p.m.
Preliminary information – please let us know when booking if you suffer from high blood pressure, allergies, varicose veins or any other medical condition, or if you are pregnant. This information will enable the hotel team to offer you the most appropriate procedure.
The minimum age
for using the thermal area in the spa is 14 years. If you are under this age, you must be accompanied by an older companion.
Use of the SPA center
please be with us 10 minutes before the reserved time. In case of delay, this will reduce its effectiveness and duration. Your therapy will end on time so that the next guest is not harmed. The beginning of the therapy begins with the reservation time and ends with leaving the SPA cabin. Shower time in the therapy room is procedure time.
Prices
the prices of all therapies are in Bulgarian leva, per guest, including VAT. Hotel guests can add the SPA therapies to their room bill. SPA clients who are not hotel guests pay the cost of the therapies used at the hotel reception.
Cancellation of treatments
please notify us at least 4 hours in advance of your wish to change or cancel your booked treatment time. After that, you will be charged 50%. In case of no-show at the treatment time, the SPA reserves the right to charge a penalty of 100% of the price of the requested treatment.
Jewelry and valuables
We recommend that you remove all jewelry before visiting the spa.
The best way to store them is in the safe in your room. The spa is not responsible for
any items left unattended.
Nutrition
refrain from eating a large meal before your spa visit or therapy.
Consumption of alcohol and food is prohibited on the spa premises.
